Support
WHEN YOU NEED US
Should you require assistance regarding an OPTIMARE product please do not hesitate to get in touch with OPTIMARE´s support team at
Phone: +49 471 48361 0
E-Mail: support(at)optimare.de
We always use our best efforts to respond as soon as possible. Response times and the scope of our response may vary depending on the applicable agreed support performance. We manage all support requests using a dedicated trouble ticket system to have optimum control over all occurrences.
OUR OFFERING
OPTIMARE offers product support and customer support for its complete product portfolio. Among others, the following support elements are offered:
- On-Site Support
- Initial Spare Parts
- Spares Re-Provisioning / Stock
- Repair Service
- Improved Turnaround Times (TAT) for Repair
- Hotline Support
- AOG Service
- Obsolescence Management
- Ground Support Equipment
- Regular System Maintenance
- Technical Services
- Software Updates / Product Improvements
- Training for Operation and Maintenance
Upon request OPTIMARE can offer a support package based on a tailored project-specific Integrated Logistic Support Plan.